This course will provide a comprehensive understanding of Human-Centered Technology.

The primary areas of study are grounded in
Customer Success strategies and the use of Salesforce.com (often called “Salesforce”) for Customer Relationship Management (CRM) in various organizations and industries, from
early-stage startups to national non-profits to global enterprises.

As a pioneer in “cloud computing” and “Software as a Service” (SaaS), this course will also provide a cursory understanding of how Salesforce is delivered at a scale from 1 user to 1 million users globally via their secure data and online platform, mobile applications, and recently-acquired Slack collaboration stack.

This course is intended to blend theoretical and practical knowledge, using the powerful
Trailhead immersive learning platform, such that you will be well prepared to work with or on a CRM team with competence and confidence.